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Shipping and Return Policy

Shipping Info:

Orders placed before 2 PM PST Monday through Friday are typically shipped on the same day. Orders are expected to arrive within 3-5 business days. Each order is assigned a tracking number for the convenience of our customers. We utilize UPS or USPS as our shipping carriers. Please note, large shipments may require 1-2 business days to ship and may be sent via Freight.

Cancellation of Unshipped Items:

Customers may cancel items that have not yet been dispatched, keeping in mind that WholeHouseAudio adheres to a same-day shipping policy. To cancel an order that has not been shipped, please contact our customer service department immediately at 888-779-4968. If the item has already been dispatched, cancellation will not be possible, and you will need to follow the 60-day return policy procedure.

Shipping Corrections:

Please note that customers will be responsible for any fees incurred due to address corrections, address modifications, shipment reroutes, or errors in the entry of the ‘Ship To’ address. We appreciate your attention to ensuring your address details are accurate when placing an order.

60-Day Return Policy:

At WholeHouseAudio, our top priority is ensuring your complete satisfaction with every purchase. As part of our commitment to customer satisfaction, we offer a 60-day trial period during which you can thoroughly test our products to ensure they meet your needs.

In the unlikely event that you are not completely satisfied with your purchase, we have a clear and straightforward return process in place to ensure that you receive the assistance you need. To ensure a smooth and hassle-free experience, we kindly request that you follow the guidelines outlined for returning an item. Our team is dedicated to assisting you throughout the process to help you find the right solution.

To qualify for the 60-day refund, please make sure the following terms are met:

  • The product is within the 60-day trial period. This is calculated exactly 60 days after you receive your product. Please understand that we cannot make any exceptions to the 60-day rule.
  • Items are in the original packaging, including packing materials, warranty cards, and manuals.
  • Original packaging is placed in a separate box for shipment. Do NOT use the product package as the shipping box. Do not write on or add shipping labels to the original packaging.
  • Products are new and not in used condition. (Open the box and test product is OK)
  • The product has not been damaged during return shipping.

Shipping Costs:

Customers are responsible for shipping costs on all returns with the exception of defective products within 60 days or an error on our end in shipping the correct product. If you receive a product that is not working properly or we made an error in shipping, contact us directly. WholeHouseAudio is not responsible for lost shipments on returns. You must file a lost shipment freight claim with the respective shipper. Return labels provided by us must be used within 20 regular days. If the product is not returned within this timeframe, the return label fee will be deducted from your refund.

Defective or Missing Items Policy:

Notify us of any claims of missing or defective items within 10 days after receipt of your shipment. Always open and test your items immediately after you have received them. If you wait and go beyond the 60-day trial, we cannot honor the refund. If you receive a defective product, a product with missing items, or a product that you did not order, contact us at 888-779-4968 or email RMA@audiogeargroup.com

Restocking Fee:

Products must arrive at WholeHouseAudio in good condition, with original packaging and all parts and manuals to receive credit. If an item is returned without the original packaging intact, a 15% re-stocking fee will be applied. WholeHouseAudio reserves the right to refuse a return if the products are used or missing parts.

Return Merchandise Authorization (RMA):

If you meet the above policy guidelines, you are ready to start the return process. All returns require a return authorization number and must have the RMA paperwork included in the package. Follow these guidelines:

  1. Email our Return Department at RMA@audiogeargroup.com for a Returned Merchandise Authorization (RMA) Number.
  2. Please include a copy of your packing slip for your return. Do not write anything on the box. Please write on separate paper.
  3. Wrap the package securely and mail it to the address listed on your packing slip. For your protection, expensive items should be returned via an insured carrier with tracking capability.

All returned items must be received within 20 days from the date the RMA was issued.

Repair/Warranty Information:

If you have a repair or warranty service request, please email to RMA@audiogeargroup.com. Include your name, order number, address, and phone contact. Please write a description of the problem and we will contact you with instructions.

Price Protection:

At WholeHouseAudio.com, we offer a 7-day price protection guarantee. If the price of an item drops within 7 days of your purchase, contact us, and we’ll refund the difference. Shop confidently, knowing you’re getting the best deal on your outdoor audio products.